You are the network administrator at your organization and the company has just decided to switch to a VOIP network. Based on your knowledge of this from other network administrators, you know that it is very possible that the VOIP network will have major problems within a short period of time after installation.
It was fairly easy to maintain your networks in the past because it did not need very much attention based on its usage. Employees were surfing the internet, storing files, checking emails and this was highlights in the system. There was rarely a major problem with the network considering the type of work being done. You considered it a bad day if there was a virus that got through your firewall.
Now, you are dealing with a whole new problem since the company decided to have VOIP network installed. The people in the company are now reporting that they are having problems that include hearing echoes, garbled conversations and even dropped calls. All of these problems can cause major problems, including hard feeling by the customers and lost business and revenue. You do not want your customers going to your competition just because your telephones are not working well.
The company did not consider how the VOIP system would interact with the currently network you have. Because of this, there is the potential for problems to come up while the systems are being merged and probably immediately afterwards. You and your staff will be working a lot of overtime to resolve the problems. No one wants to tell the boss that the VOIP network he wanted is causing major disruptions.
Instead of a regular line, you use an internet connection. While PC based software may be cheaper a regular phone is best when using the VOIP system as your primary telecommunications system. It can include many different features that you already have in your current system such as speed dialing, call forwarding call waiting, 3-way calling, caller ID, blocked calls, and automatic redial features.
So, what is really different about the VOIP phone? It connects through the modem via a dialup internet service to a remote VOIP server. All that is required is a phone line and an internet account but this cause a problem when traveling unless you know how to make the VOIP forward messages to your cell phone. And, you might not be able to send messages via the VOIP in foreign countries were dialup is still prevalent.
It was fairly easy to maintain your networks in the past because it did not need very much attention based on its usage. Employees were surfing the internet, storing files, checking emails and this was highlights in the system. There was rarely a major problem with the network considering the type of work being done. You considered it a bad day if there was a virus that got through your firewall.
Now, you are dealing with a whole new problem since the company decided to have VOIP network installed. The people in the company are now reporting that they are having problems that include hearing echoes, garbled conversations and even dropped calls. All of these problems can cause major problems, including hard feeling by the customers and lost business and revenue. You do not want your customers going to your competition just because your telephones are not working well.
The company did not consider how the VOIP system would interact with the currently network you have. Because of this, there is the potential for problems to come up while the systems are being merged and probably immediately afterwards. You and your staff will be working a lot of overtime to resolve the problems. No one wants to tell the boss that the VOIP network he wanted is causing major disruptions.
Instead of a regular line, you use an internet connection. While PC based software may be cheaper a regular phone is best when using the VOIP system as your primary telecommunications system. It can include many different features that you already have in your current system such as speed dialing, call forwarding call waiting, 3-way calling, caller ID, blocked calls, and automatic redial features.
So, what is really different about the VOIP phone? It connects through the modem via a dialup internet service to a remote VOIP server. All that is required is a phone line and an internet account but this cause a problem when traveling unless you know how to make the VOIP forward messages to your cell phone. And, you might not be able to send messages via the VOIP in foreign countries were dialup is still prevalent.
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