ITIL may not be a familiar term to those just starting in the IT field. It means Information Technology Infrastructure Library, a set of concepts and practices for dealing with IT. The then-called Central Computer and Telecommunications agency (CCTA), now known as Office of Government Commerce (OGC), established the concept when it was instructed to create an approach for efficient and cost efficient use of IT resources in the 1980s. They needed an approach that is independent on any supplier; thus, resulting in ITIL.
ITIL is now practiced around the globe for over twenty years.
In a nutshell, the concept gives detailed explanation of IT practices that can fit to any IT system. It offers a common framework for all the activities of an IT department, of which activities are split into procedures that provide framework to make the IT service more mature. The approach identifies what must be included in the IT Service Management to give the required IT services.
The concept addresses 5 factors. The first is the business perspective. In this element, the concept focuses on areas like partnership and outsourcing, adapting the business to changes, business continuity management
IT infrastructure management is another factor. It addresses subjects such as systems and environmental management, network service and operations management, management of local processors, and computer installation and acceptance.
Another factor is application management, wherein ITIL centers on software life cycle support and testing IT service of operational use.
The elements of service support and service delivery is called its core.
So why utilize it? Companies speak well of ITIL because of its cost-saving benefits. With it, the provisions of IT functions are more focused on the clients. The functions are also described as clearer, in a simpler to understand language, and in thorough details.
The IT organization also benefits from ITIL in a way that they develop a clearer structure and become effective. It gives a reliable frame of reference for communications within the organization and with suppliers too. The great thing about this is that not only is it customer-centric, it is centered on the corporate objectives as well.
ITIL is now practiced around the globe for over twenty years.
In a nutshell, the concept gives detailed explanation of IT practices that can fit to any IT system. It offers a common framework for all the activities of an IT department, of which activities are split into procedures that provide framework to make the IT service more mature. The approach identifies what must be included in the IT Service Management to give the required IT services.
The concept addresses 5 factors. The first is the business perspective. In this element, the concept focuses on areas like partnership and outsourcing, adapting the business to changes, business continuity management
IT infrastructure management is another factor. It addresses subjects such as systems and environmental management, network service and operations management, management of local processors, and computer installation and acceptance.
Another factor is application management, wherein ITIL centers on software life cycle support and testing IT service of operational use.
The elements of service support and service delivery is called its core.
So why utilize it? Companies speak well of ITIL because of its cost-saving benefits. With it, the provisions of IT functions are more focused on the clients. The functions are also described as clearer, in a simpler to understand language, and in thorough details.
The IT organization also benefits from ITIL in a way that they develop a clearer structure and become effective. It gives a reliable frame of reference for communications within the organization and with suppliers too. The great thing about this is that not only is it customer-centric, it is centered on the corporate objectives as well.
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